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Finance & Stock Groups Forum Index » Options » ABOUT WWW.OPEN321.COM FAQS
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Message |
| Guest |
 Posted: Fri Aug 10, 2007 8:39 pm |
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(www.open321.com) Order Help:
1 Can I change what I have ordered into other items after placing an
order online?
A: Yes you can, but you need to notify us before you remit ! You also
need to provide the ID of the products before and after updating. We
shall send e-mail to you the new ID for you to confirm .And we have to
recalculate the delivery charge because the other items weight may be
different.
2 How to pay?
A: Only foreign currency account number of Western Union and Bank of
China are acceptable recently.
3 What should I do if the goods arrives damaged?
A: if your order has been damaged when you receive it, try to take a
photograph of the package and express your refusal to accept it. In
this case, please contact our customer service as promptly as
possible.
4 Do your company send free samples ?
A:We are afraid not . We couldn't send free samples. You are welcome
to place a trial order to test the quality
Of our products.
5 How long dose it take to deliver the goods to our customers ?
A: After your remittance is received and affirmed, we shall see
whether or not finished products are available and send you and email
to notify you of the time for delivery. Your order should reach you
within 2-4 workdays via DHL,UPS,TNT....,4-6 workdays by china EMS.
6 If I want wholesale, can your company give me a discount?
A: Of course we give you a discount upon your order. The more you
order,the more discount you will get. If you need more information
about our specific discount policy, please contact our customer
service by email.
7 Is the price expressed on your website as US Dollar?
A: Yes, but you can pay by Pounds, Euros with the same value.
8 Do you offer customized making?
A: Yes. You are welcome to send our customer service an email to give
the detail of your special requirements.
9 Is there any sum or quantity limit?
A: Since larger order can help you save carriage, the minimum sum of
your order is 45$. As we know, the less your sum is, the more
expensive your freight will be, you are encouraged to place an order
of over 45USD. If it is below 45 USD, the order cannot be submitted.
10how soon dose your company make the delivery after confirming the
remit?
A: The order is usually delivered within 2-4 workdays. We inform you
of the specific time promptly. If you have other questions about this
issue, please contact our customer service by email.
11 Are the pictures the same as your real items?
A: They are the same as the real items.
12 Can I pay part of the remit first, and then the rest after
receiving the goods?
A: We are afraid not. On the one hand, divided payment will only
increase unnecessary expend for you. On the other hand, we are a
company with a good reputation established around the world. If you
are not so confident in shopping at our store, you are suggested to
place a small order for the first time. After you confirm our credit,
we may set up long-term cooperation with each other. |
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